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Keeping your independence

Here are some contact details for services which can help you keep independent at home.

Maintaining your home

Scheme Service provided

Cumbria Community Foundation Winter Warmth Fund

Contact Age UK South Lakeland. Telephone: 030 300 30003

Applicants must be over 60 years old, a Cumbria resident and receive a state pension/ pension credit or struggle to maintain a basic acceptable standard of living through winter months due to cost of heating the home.

Affordable Warmth Scheme: Ofgem

This independent service can advise whether you may be eligible for assistance with insulation or replacement boiler. Eligibility will depend on financial circumstances such as, Pension Credit with the Guarantee Credit element.

Telephone the Energy Saving Advice Service on 0300 123 1234

Winter fuel Payments

Eligibility for Winter Fuel Payments are related to age. Entitlement depends on age and whether you receive a state pension or a relevant benefit.

Telephone to request a claim form on 0800 731 0160
Cold Weather Payment

Cold Weather payments are made out when the temperature in your area is below 0 degree Celsius for more than 7 consecutive days during winter. To be eligible you must be in receipt of certain benefits including Pension Credit.

The Department for Work and Pensions will automatically write to people who are eligible.

Warm Home Discount This may be available to people in receipt of the Guarantee Credit element of Pension Credit or certain benefits. The Department for Work and Pensions will automatically write to people who are eligible.
Handy person scheme This is a small repairs and assistance service for householders. It is available for householders who are; over 65 years of age, have a disability or, are vulnerable in some way. 
Disabled facilities grant Disabled Facility Grant (‘DFG’) may be available to help assist with adapting your home to suit your needs better, such as walk in shower, down stairs wc or stair lift. Other than for heating, this requirement must follow a recommendation from an Occupational Therapist in communication with Cumbria County Council. A financial contribution may be payable.

Support services provided within the home

Organisation Service provided
Adult Social Care

Contact Adult Social Care for assistance with:

  • health and wellbeing
  • help to stay at home
  • housing with care and support
  • getting out and about
  • assessments for care
  • carers
  • keeping safe
  • information and advice

Telephone the Adult Social Care team at Cumbria County Council, Kendal office on 0300 303 2104 or email:

Oaklea Trust

Oaklea Trust offers a range of packages to help retain independence at home and within the community. Including help with preparation of meals, house work, care and shopping.

Telephone: 01539 735 025

Age UK South Lakeland

Age UK South Lakeland has a useful contact list of cleaners/ gardeners/ meal makers/delivery service.

Helpline: 030 300 30003

They can also provide assistance in getting back home from hospital, where residents do not have family of friends for support. Please note this is not a 'care providing' service.

South Lakes Housing Independent Living Service

The Independent Living Service can Offer:

  • a Health and Wellbeing Plan, which will be completed by a dedicated Independent Living Officer with you in the comfort of your home
  • a tailored plan around your individual needs, wishes and aspirations
  • a plan which will identify what you need to help you remain living at home and will signpost you to or contact the relevant support organisations to meet your identified requirements
  • quarterly visits to your home to review The Plan and keep it up to date to ensure it meets your current needs
  • regular contact with you via a fortnightly phone call to check you are getting the support identified in The Plan
  • contact with organisations to make sure they are fulfilling their obligations to you

You will receive a Pebbell pendant which offers the latest in digital assistive technology which includes:

  • one touch direct dial to a 24/7 emergency call handling service
  • two-way speech function
  • falling alarm
  • the ability to set safe boundaries on a map for dementia sufferers which will raise an alarm if the boundaries are brokem and direct help you your location

Contact: The Independent Living Service at South Lakes Housing

Telephone: 0300 303 8025


 Assisted bin collection

Collection from a specific point is possible for residents who are unable to bring their bin to the property curtilage

Hire of assistance equipment: British Red Cross

For the temporary hire of a wheel chair (non-electric) or commode contact the British Red Cross. Hire can be up to 6-8 weeks.

Kendal (Tues/ Wed/ Thurs from 10am to 1pm) Telephone: 01539 734 289

For people in the Ulverston area Barrow in Furness may be more convenient (Tues/ Wed/ Thurs from 10am to 1pm) Telephone: 01229 820 401

Sight Advice South Lakes

Sight Advice in Kendal offer a one stop hub for people living with sight loss of any type.

The Bradbury Centre, 116 Highgate, Kendal

Telephone: 01539 769 055

Smoke detector and home safety check

The Fire Service can provide advice to home owners on smoke detectors and fire safety. Telephone Cumbria Fire and Rescue Service for information free: 0800 358 477.


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