Insurance claims

Last Updated: 3 April 2024

If your enquiry is in relation to a Highways Matter / insurance claim please contact 0300 373 3306 or complete the Highways Enquiry Form.

Occasionally we could be responsible for causing damage to property or injuries.

Our insurers deal with any claims. To make a claim you should fill in a incident report form giving us the details of the incident. You can get the form from the department responsible, or download Insurance Claim: Incident Report Form (PDF 67KB / 5 pages).

Please return the form to the department responsible.

Save time by making sure which council is responsible before filling in the form.