Insurance claims

Last Updated: 18 May 2023

If your enquiry is in relation to a Highways Matter / insurance claim please contact 0300 373 3306 or email

Occasionally we could be responsible for causing damage to property or injuries.

Our insurers deal with any claims. To make a claim you should fill in a incident report form giving us the details of the incident. You can get the form from the department responsible, or download Insurance Claim: Incident Report Form (PDF 67KB / 5 pages).

Please return the form to the department responsible.

Save time by making sure which council is responsible before filling in the form.