My Account

Last Updated: 3 April 2024

Pay and apply for council services, report issues, contact us or check information 24 hours a day seven days a week with My Account.

How to register for My Account

Registering is easy and only takes a few minutes, you just need an email address to get started.

Register for My Account

Services available

By registering for My Account you can check your previous transactions with us and find useful information about your local area including:

  • planning applications near you
  • collection calendars for your waste and recycling
  • contact details of your local councillors
  • if your house is in a national park or conservation area where different planning rules apply

We are adding new services all the time.

You can securely access our services, including:


  • council tax
  • business rates
  • parking penalty charge notices
  • invoices
  • housing benefit overpayments
  • business improvement district


  • for new bins/recycling boxes and bags
  • for an assisted bin collection
  • to register to vote
  • for a postal vote
  • for a clinical waste collection
  • for a burial record search


  • missed Bin
  • graffiti
  • dog fouling
  • fly-tipping
  • contaminated land
  • noise, small or smoke complaint
  • littering
  • full recycling banks
  • full/damaged litter bin
  • abandoned vehicle
  • broken playground equipment
  • nuisance vehicle
  • feedback on our website
  • give a compliment, make a comment or complaint