Large household items: collection

Last Updated: 1 April 2022

We are making fewer collections to protect the health of customers and staff. This means that you may have to wait longer than normal for a collection slot.

Right2Work (R2W), who we partner with to provide this service, have made changes to limit the spread of Coronavirus (COVID-19):

  • collections will only be possible from outside the house. Items must be kept under cover and dry
  • R2W operatives will not be able to enter properties. This is to reduce the risk to the R2W staff and also to householders
  • collections will be made from Monday to Friday. Due to access restrictions at Kendal Fell waste transfer station there won't be an option for evening or Saturday collections
  • collections cannot be made from a property where somebody has been in isolation during the previous two weeks
  • cancellations are accepted up to 24 hours after the booking has been made after this point we will not be able to issue a refund

Book a collection

You can book the collection of a large household item by calling us on 01539 733 333

  • collections are made by Right2Work. They will ask for more information about the goods to be collected and arrange to collect them
  • you can opt to receive a text message, so you know when the collectors are on their way
  • the collectors will provide proof of identification. If you have any doubt about the identification of the collectors please call us
  • you should not allow any persons to enter your home or collect your items unless you are sure of their identity
  • payment is required when you make your request. Payment can be made by credit card, debit card, cheque or postal order
  • collectors are only able to accept items that have been booked and paid for. They will not be able to accept any other donations
  • we will collect from outside the property. The items must be dry.


A single collection, of up to three items, costs £32.50. Extra items cost £8.40 per item, up to a maximum of ten items. For example: 

  • a mattress would count as one item and cost £32.50
  • a mattress, a bed and a sofa would count as three items, and still cost £32.50
  • a mattress, a bed, a chair and a sofa would count as four items and cost £40.90
  • ten items would be £91.30

The fee paid for collection is passed, in full, to Right2Work and covers the cost of collection and the work to recycle, re-use or dispose of the items collected.

Collection list

Items that can be collected include:

  • set of up to eight matching dining or kitchen chairs (classed as one item)
  • dining table or kitchen table
  • cooker or hob (free standing and detached from the mains gas or electric and cleaned and emptied)
  • microwave oven (appliance should be cleaned and emptied)
  • dishwasher
  • washing machine (disconnected from the plumbing system)
  • tumble drier
  • fridge, fridge freezer or freezer (defrosted) (appliance should be cleaned and emptied)
  • television set or unit
  • display unit, cabinet, bookcase or shelving unit
  • dresser or sideboard
  • office chair, armchair, rocking or easy chair
  • settee, sofa/sofa bed or futon
  • three piece suite (must be matching, if items do not match each piece is classed as one item)
  • standard lamp or bedside lamp
  • bed and headboard (classed as one item)
  • mattress (must be clean)
  • chest of drawers or wardrobe
  • mirror (must be in one piece)
  • cot
  • laptop computer or PC
  • desk
  • bicycle
  • pram or pushchair

Items that cannot be collected include:

Laminate flooring, carpets, garden sheds, greenhouses, tyres, builders waste, window frames, fitted bathroom suites, fitted kitchen or bedroom units, hazardous waste such as asbestos or paint tins, fluorescent light tubes, mobility aids, domestic waste, garden waste, gas bottles, gas fires, oil drums, concrete posts, glass, car or motorcycle parts, bric a brac and fish tanks.

What happens to your item

This is not a removal service, around two-thirds of the waste that's collected is re-used or recycled.

Right2work have opened 'The Furniture Warehouse' at Mintsfeet Road in Kendal where you can buy refurbished furniture.

Other ways to reuse and recycle 

  • Freecycle groups match people who have things they want to get rid of with people who can use them
  • Freegle promotes keeping usable items out of landfill 
  • The Furniture ReUse Network promotes the reuse of essential household furniture and electrical appliances to help people in need
  • There are four Household Waste Recycling Centres in South Lakeland, owned by Cumbria County Council, for the disposal of waste that won't fit into a wheelie bin. There is no charge for householders to use them. South Lakeland's Household Waste Recycling Centres

Disposing of waste within the law 

You must make sure that your large household waste is collected by a licensed waste carrier.

Environment Agency: find a registered waste carrier