Website availability
Last Updated: 1 October 2021
We try to ensure that our website is always available. However, there may be times when maintenance is required or we have technical problems. If we know in advance that there are periods when our service is likely to be interrupted then we will try to publish details of this.
We have set our Internet service standard at 98% availability. If the long term availability (excluding periods when there is planned maintenance) drops below 98% we will take this as an indication that there is a problem with our Internet service which needs to be fixed.
This commitment relates to those parts of our website that we control. Some parts of the site eg, online payments and job vacancies are provided for us by a third party so we are unable to guarantee their performance.
| Month | Service availability (%) | Target met? | Comments |
|---|---|---|---|
| September 2021 | 100 | Yes | No comment |
| August 2021 | 100 | Yes | No comment |
| July 2021 | 100 | Yes | No comment |
| June 2021 | 99.98 | Yes | No comment |
| May 2021 | 100 | Yes | No comment |
| April 2021 | 99.95 | Yes | No comment |
| March 2021 | 100 | Yes | No comment |
| February 2021 | 100 | Yes | No comment |
| January 2021 | 99.95 | Yes | No comment |
| December 2020 | 100 | Yes | No comment |
| November 2020 | 100 | Yes | No comment |
| October 2020 | 100 | Yes | No comment |
| September 2020 | 100 | Yes | No comment |
Our website is monitored by Siteimprove who send us an alert if the website is unavailable.