Website availability
We try to ensure that our website is always available. However, there may be times when maintenance is required or we have technical problems. If we know in advance that there are periods when our service is likely to be interrupted then we will try to publish details of this. We have set our Internet service standard at 98% availability. If the long term availability (excluding periods when there is planned maintenance) drops below 98% we will take this as an indication that there is a problem with our Internet service which needs to be fixed. This commitment relates to those parts of our website that we control. Some parts of the site eg, online payments and job vacancies are provided for us by a third party so we are unable to guarantee their performance. Should you have difficulties using our systems or find that they are unavailable please email customer.services@southlakeland.gov.uk.
| Month | Service Availability (%) | Target Met? | Comments |
|---|---|---|---|
| May 2017 | 99.99 | Yes | |
| April 2017 | 99.64 | Yes | |
| March 2017 | 99.40 | Yes | |
| February 2017 | 99.98 | Yes | |
| January 2017 | 98.22 | Yes | |
| December 2016 | 99.99 | Yes | |
| November 2016 | 96.72 | No | Issue with online forms (now fixed) |
| October 2016 | 99.53 | Yes | |
| September 2016 | 99.30 | Yes | |
| August 2016 | 99.95 | Yes | |
| July 2016 | 99.29 | Yes | |
| June 2016 | 99.98 | Yes | |
| May 2016 | 99.99 | Yes | |
| April 2016 | 99.96 | Yes | |
| March 2016 | 99.97 | Yes | |
| February 2016 | 99.59 | Yes | |
| January 2016 | 99.98 | Yes |
Our website is monitored by Siteimprove who send us an alert if the website is unavailable.
