Pay

Website availability

We try to ensure that our website is always available. However, there may be times when maintenance is required or we have technical problems.  If we know in advance that there are periods when our service is likely to be interrupted then we will try to publish details of this.

We have set our Internet service standard at 98% availability. If the long term availability (excluding periods when there is planned maintenance) drops below 98% we will take this as an indication that there is a problem with our Internet service which needs to be fixed.

This commitment relates to those parts of our website that we control. Some parts of the site eg, online payments and job vacancies are provided for us by a third party so we are unable to guarantee their performance.   

Month Service Availability (%) Target Met? Comments
October 2019 100 Yes No comment
September 2019 100 Yes No comment
August 2019 100 Yes No comment
July 2019 100 Yes No comment
June 2019 100 Yes No comment
May 2019 100 Yes No comment
April 2019 100 Yes No comment
March 2019 100 Yes No comment 
February 2019 99.92 Yes No comment
January 2019 99.98 Yes No comment
December 2018 99.98 Yes No comment
November 2018 100 Yes No comment
October 2018 100 Yes No comment

Our website is monitored by Siteimprove who send us an alert if the website is unavailable.

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