Save time, do it online: Pay Apply Report

Website availability

We try to ensure that our website is always available. However, there may be times when maintenance is required or we have technical problems.  If we know in advance that there are periods when our service is likely to be interrupted then we will try to publish details of this. We have set our Internet service standard at 98% availability. If the long term availability (excluding periods when there is planned maintenance) drops below 98% we will take this as an indication that there is a problem with our Internet service which needs to be fixed. This commitment relates to those parts of our website that we control. Some parts of the site eg, online payments and job vacancies are provided for us by a third party so we are unable to guarantee their performance. Should you have difficulties using our systems or find that they are unavailable please email customer.services@southlakeland.gov.uk.  

Month Service Availability (%) Target Met? Comments
May 2017 99.99 Yes  
April 2017 99.64 Yes  
March 2017 99.40 Yes  
February 2017 99.98 Yes  
January 2017 98.22 Yes  
December 2016 99.99 Yes  
November 2016 96.72 No Issue with online forms (now fixed)
October 2016 99.53 Yes  
September 2016 99.30 Yes  
August 2016 99.95 Yes  
July 2016 99.29 Yes  
June 2016 99.98 Yes  
May 2016 99.99 Yes  
April 2016 99.96 Yes  
March 2016 99.97 Yes  
February 2016 99.59 Yes  
January 2016 99.98 Yes  

Our website is monitored by Siteimprove who send us an alert if the website is unavailable.