Website availability
We try to ensure that our website is always available. However, there may be times when maintenance is required or we have technical problems. If we know in advance that there are periods when our service is likely to be interrupted then we will try to publish details of this.
We have set our Internet service standard at 98% availability. If the long term availability (excluding periods when there is planned maintenance) drops below 98% we will take this as an indication that there is a problem with our Internet service which needs to be fixed.
This commitment relates to those parts of our website that we control. Some parts of the site eg, online payments and job vacancies are provided for us by a third party so we are unable to guarantee their performance.
| Month | Service Availability (%) | Target Met? | Comments |
|---|---|---|---|
| March 2018 | 100 | Yes | |
| February 2018 | 100 | Yes | |
| January 2018 | 100 | Yes | |
| December 2017 | 100 | Yes | |
| November 2017 | 100 | Yes | |
| October 2017 | 100 | Yes | |
| September 2017 | 100 | Yes | |
| August 2017 | 100 | Yes | |
| July 2017 | 100 | Yes | |
| June 2017 | 99.99 | Yes | |
| May 2017 | 99.99 | Yes | |
| April 2017 | 99.64 | Yes | |
| March 2017 | 99.40 | Yes | |
| February 2017 | 99.98 | Yes | |
| January 2017 | 98.22 | Yes |
Our website is monitored by Siteimprove who send us an alert if the website is unavailable.
