We try to ensure that our website is always available. However, there may be times when maintenance is required or we have technical problems. If we know in advance that there are periods when our service is likely to be interrupted then we will try to publish details of this.
We have set our Internet service standard at 98% availability. If the long term availability (excluding periods when there is planned maintenance) drops below 98% we will take this as an indication that there is a problem with our Internet service which needs to be fixed.
This commitment relates to those parts of our website that we control. Some parts of the site eg, online payments and job vacancies are provided for us by a third party so we are unable to guarantee their performance.
|Month||Service Availability (%)||Target Met?||Comments|
|February 2020||100||Yes||No comment|
|January 2020||100||Yes||No comment|
|December 2019||100||Yes||No comment|
|November 2019||100||Yes||No comment|
|October 2019||100||Yes||No comment|
|September 2019||100||Yes||No comment|
|August 2019||100||Yes||No comment|
|July 2019||100||Yes||No comment|
|June 2019||100||Yes||No comment|
|May 2019||100||Yes||No comment|
|April 2019||100||Yes||No comment|
|March 2019||100||Yes||No comment|
|February 2019||99.92||Yes||No comment|
Our website is monitored by Siteimprove who send us an alert if the website is unavailable.