Website availability
We try to ensure that our website is always available. However, there may be times when maintenance is required or we have technical problems. If we know in advance that there are periods when our service is likely to be interrupted then we will try to publish details of this.
We have set our Internet service standard at 98% availability. If the long term availability (excluding periods when there is planned maintenance) drops below 98% we will take this as an indication that there is a problem with our Internet service which needs to be fixed.
This commitment relates to those parts of our website that we control. Some parts of the site eg, online payments and job vacancies are provided for us by a third party so we are unable to guarantee their performance.
| Month | Service availability (%) | Target met? | Comments |
|---|---|---|---|
| December 2020 | 100 | Yes | No comment |
| November 2020 | 100 | Yes | No comment |
| October 2020 | 100 | Yes | No comment |
| September 2020 | 100 | Yes | No comment |
| August 2020 | 100 | Yes | No comment |
| July 2020 | 100 | Yes | No comment |
| June 2020 | 100 | Yes | No comment |
| May 2020 | 99.95 | Yes | No comment |
| April 2020 | 100 | Yes | No comment |
| March 2020 | 100 | Yes | No comment |
| February 2020 | 100 | Yes | No comment |
| January 2020 | 100 | Yes | No comment |
| December 2019 | 100 | Yes | No comment |
Our website is monitored by Siteimprove who send us an alert if the website is unavailable.