Accessibility statement for South Lakeland District Council

This website is run by South Lakeland District Council. We want as many people as possible to be able to use this website on a variety of devices.

For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader.

We’ve also made the website text as simple as possible to understand.

You can find out about how to make our website easier to use. Website accessibility

How accessible this website is

We know some parts of this website aren’t fully accessible:

  • PDF and documents aren’t fully accessible to screen reader software
  • some of our online forms are difficult to navigate using just a keyboard
  • content and functionality provided by third party suppliers is not fully accessible
  • live video streaming does not always have captions

What to do if you can’t access parts of this website

If you need any information on this website in a different format, you can contact us:

We’ll consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website, so if you have identified any accessibility issues or if you think we’re not meeting accessibility requirements please contact us.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

We are committed to making our website accessible, in accordance with The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons:

  • third party applications
  • some online forms
  • PDFs and other documents

Non compliance with the accessibility regulations:

Third party applications:

We are currently reviewing our third party applications and working with suppliers to improve accessibility by September 2020 or on renewal of their contract if sooner.
We cannot guarantee accessibility standards with third party applications.

Accessibility regulations will form part of future procurement requirements.

Online forms:

Some of our online forms are provided by third party suppliers. We are currently reviewing these forms and working with suppliers to improve accessibility by September 2020 or on renewal of their contract if sooner.
Content that’s not within the scope of the accessibility regulations

PDFs and other documents:

Some of our older PDFs and Word documents don’t meet accessibility standards. They may not be structured in a way that makes them accessible to a screen reader. This doesn’t meet WCAG 2.1 success criterion 4.1.2.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. We will work towards ensuring that all essential downloadable resources meet accessibility regulations by September 2020.

How we test this website

We are currently reviewing our website and will publish shortly the areas that we know are not fully accessible and how we plan to fix the problem.

We carry out accessibility testing applying WCAG 2.1 AA standards.

We do a combination of automated and manual testing.

We welcome feedback from all our users. Give us feedback on our website

What we’re doing to improve accessibility

We are currently working towards producing our accessibility roadmap that will show how and when we plan to improve accessibility on this website.

This statement was prepared on 30 January 2020. It was last updated on 30 January 2020.

Positive Feedback Okay Feedback Negative Feedback