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Accessibility statement for South Lakeland District Council

This website is run by South Lakeland District Council. We want as many people as possible to be able to use this website.
For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

You can find out about how to make our website easier to use. Website accessibility

How accessible this website is

We know some parts of this website aren’t fully accessible:

  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • when using a keyboard it is not obvious where the focus is
  • the data tables plugin displays content inaccessibly

What to do if you can’t access parts of this website

If you need any information on this website in a different format, you can contact us:

We’ll consider your request and get back to you in 10 working days.

Call or email us for directions If you cannot view the map on our Office contact details.

Reporting accessibility problems with this website

We are in the process of improving the accessibility on this website and appreciate that access to students and staff is a priority. If you find any issues that are not highlighted in the ‘How accessible this website is’ section of this statement or think we’re not meeting certain goals, contact us.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

We are committed to making our website accessible, in accordance with The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Due to the areas listed below this website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard:

Non-accessible content

The content listed below is non-accessible for the following reasons:

  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • when using a keyboard it is not obvious where the focus is
  • the data tables plugin displays content inaccessibly

Non-compliance with accessibility regulations

Font size and line spacing

Some text blocks do not reflow content correctly without overlapping. This fails WCAG 2.1 success criterion 1.4.12 (text spacing).

We plan to ensure the text content can be reflowed correctly by December 2021. When we publish new content, we’ll make sure our content blocks meets accessibility standards.

Tabbing order

Throughout the website, the tabbing order either does not operate or it operates in a way that does not follow logical relationships and sequences in the content. This fails Success Criterion 2.4.3 (Focus Order) and Success Criterion 2.1.1

We plan to ensure that our website is accessible for those who rely on an operable tabbing order by December 2021.

Link Purpose

Links on the left hand side of the data table cannot be accesses by a keyboard user or a screen reader. This fails Success Criterion 2.4 and 2.4.4.

We aim to fix this issue by December 2021. And all new content that is added will contain links that provide adequate context.

Many links on the website system do not provide context of where the user will navigate to, and whether this will occur in a new window or the current tab. Wherever possible, a link needs additional context. This fails Success Criterion 2.4.4.

We aim to fix this issue by December 2021. And all new content that is added will contain links that provide adequate context.

Readability

Content should be written as clearly and as simply as possible. In some areas, content is ‘fairly difficult to read’ based on the Flesch Reading Ease score. This fails Success Criterion 3.1.5.

We aim to review all website content by December 2021. All new content will conform to a ‘standard’ level of reading ease or higher.

Disproportionate burden

Navigation and accessing information

There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option).

It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content.

It’s not possible for users to change text size without some of the content overlapping.

Interactive tools and transactions

Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.

Our forms are built and hosted through third party software and ‘skinned’ to look like our website.

We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions.

We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards. For example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By December 2025, we plan to either fix these or replace them with accessible HTML pages.

The Public Sector Body Accessibility Regulations 2018 do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

Live video streams do not have captions. This fails WCAG 2.1 success criterion 1.2.4 (captions, live).

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

We are working on our accessibility roadmap shows how and when we plan to improve accessibility on the website.

This statement was prepared on 18 May 2020. It was last updated on Monday, 18 May 2020.

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