If your private water supply runs out

Last Updated: 25 August 2021

Your private water supply should provide enough water for domestic purposes at all times, even in dry spells.

  • In a dry spell of weather there are things you can do to use less water, take shorter showers, don't use the bath
  • don't leave taps running during cooking or cleaning
  • use other sources of water, like rainwater, for flushing toilets

If your water supply begins to run out you can be prepared:

  • take a look at your Drinking Water Safety Plan. It will have information on what to do
  • keep an emergency supply of bottled water
  • ask your neighbours for help

For larger private water supplies, you'll need to plan to get water in a mobile water tank from an emergency water supplier.

If you run a business, or are a landlord that relies on a private water supply, you need to think about how a lack of water will affect your trade and your customers or tenants and have an emergency plan in place.

Emergency supply

If your water supply runs dry you can contact the Public Protection Group. We can ask United Utilities delivers up to 30 litres of bottled water per person free of charge to help until you can make other plans. 

If you get water from a supplier for people to drink you should ask suppliers to confirm they comply with BS 8551:2015 (Provision & Management of Temporary Water Supplies and Distribution Networks Code of Practice). We can help you with a list of contacts.

Some local agricultural contractors may be able to help with emergency supplies but may not comply with BS 8551. You should not use this water for human consumption but it may be used for some domestic purposes like flushing toilets.

Emergency Water Suppliers

Greens Environmental
0800 458 8281
info@greensenvironmental.com
www.greensenvironmental.com

Liquiline
0800 144 8215
office@liquiline.co.uk
www.liquiline.co.uk

Swale Valley Spring
01748 823106
07736 820283
info@swalevalleywater.co.uk
www.swalevalleywater.co.uk

Tardish H2O
0800 731 0589
h2oonsite@tardishire.co.uk
www.tardish2o.co.uk

Water Direct
0345 345 1725
enquiries@water-direct.co.uk
www.water-direct.co.uk

Watermills
01276 858 869
info@watermills.net
www.watermills.net