Delivering our services: Coronavirus (COVID-19)

We will keep essential services going, but they might be delivered in different ways in response to the Coronavirus (COVID-19) outbreak.

Our detailed planning measures should ensure that key services like grey bin waste collections, environmental protection and benefits payments will be able to continue.

Office closures

All of our offices including the front counter reception at South Lakeland House in Kendal and Kendal Town Hall are closed to face-to-face enquiries. You can still contact us by calling or emailing using our office contact details

Changes to services

Waste collections

We will be partially re-intoducing green bin collections from Mon 04 May. We will not be responding to reports of missed green bin collections. 

Our other recycling and waste collections continue as normal.

To help us deal with the effects of Coronavirus (COVID-19) the time of day your bins are collected may be different from normal. Please put your bins out before 7am.

A message from one of our hard-working bin crew, Andy Ash

Bulky waste collections have been suspended, this service is provided by Right2work and no more bookings will be accepted.

Council Tax

We recognise that people may be facing financial difficulties because of the impact of Coronavirus (COVID-19). Many people will be getting help from the government if their work is having to close.

If you are able to continue to pay your council tax please do so, as this helps pay for many of the services currently in demand such as health and social care.

However, if you are struggling to afford to pay, then we encourage you to contact us by calling 01539 733 333 and speak to one of our customer service advisors. There are ways we can help you.

We can reduce the monthly payment by spreading the costs over 12 months, rather than 10.

You may also be entitled to help under the Council Tax Reduction Scheme.

If you are facing financial difficulties, please do contact us and speak to one of our advisors.


Services will also be accessible to the homeless and anyone who requires urgent assistance can still call a member of the homelessness team on 01539 733 333.

Car parks

Our car parks within the Lake District National Park and the Yorkshire Dales National Park have re-opened. Parking charges apply from Friday 15 May.

Parking charges will continue to be suspended in our car parks outside of the National Parks to support key workers in the response to Coronavirus.

The Westmorland Shopping Centre multi-storey car park in Kendal will remain closed.

Further information regarding the re-opening of our car parks is outlined in the 'Respect our communities' message to visitors.

Car parks and parking charges

Parks and leisure

All council-managed play areas are closed, although parks will remain open for fresh air and exercise in line with government advice.

Our leisure provider, GLL, has confirmed that all its facilities, including the leisure centres in Kendal and Ulverston, are closed.

Bereavement Services

Council-run cemeteries are open in line with Government advice. Funerals during Coronavirus are still taking place under certain restrictions.

Kendal markets

The indoor market in Kendal will be closed, although the outdoor market will continue but only for stalls selling food produce.

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