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Delivering our services: Coronavirus (COVID-19)

Last updated 27 July 2020.

We will keep essential services going, but they might be delivered in different ways in response to the Coronavirus (COVID-19) outbreak.

Our detailed planning measures should ensure that key services like grey bin waste collections, environmental protection and benefits payments will be able to continue.

Office closures

Opening hours of our reception area at South Lakeland House are 10am to 2pm.

We will only deal with emergency enquiries, like homelessness, and with pre-arranged appointments.

How our reception area works is different:

  • the Town Hall entrance is closed
  • there is a one way queuing system through the reception
  • strict social distancing, queuing and hygiene measures are in place

All of our other offices are closed to face-to-face enquiries.

You can find out information, pay and apply for services and report issues online on this website.

You can still contact us by calling or emailing using our office contact details.

Changes to services

Waste collections

Green bins

Green bin waste collections continue to be  monthly for the time being.

The situation is reviewed week by week with the aim of getting back to fortnightly collections as soon as possible.

Leave your green bins out on your usual scheduled collection days. If your bin has not been emptied by the end of the scheduled collection day please take your bin back in and present it again on the next scheduled green bin collection day according to your calendar.

Our crews:

  • will not empty bins that are too heavy for the lifting gear on the wagons
  • will not be taking any bagged green waste left at the side of the green bin. This is to ensure that the wagons don’t fill up with extra side waste, so there’s enough capacity to be able to offer everyone a collection
  • will leave any bagged waste so you can put it in the emptied bin for the next collection

Other waste and recycling collections

 Our other recycling and waste collections continue as normal.

To help us deal with the effects of Coronavirus (COVID-19) the time of day your bins are collected may be different from normal. Please put your bins out before 7am.

Council Tax 

We recognise that people may be facing financial difficulties because of the impact of Coronavirus (COVID-19). Many people will be getting help from the government if their work is having to close.

If you are able to continue to pay your council tax please do so, as this helps pay for many of the services currently in demand such as health and social care.

However, if you are struggling to afford to pay, then we encourage you to contact us by calling 01539 733 333 and speak to one of our customer service advisors. There are ways we can help you.

We can reduce the monthly payment by spreading the costs over 12 months, rather than 10.

You may also be entitled to help under the Council Tax Reduction Scheme.

If you are facing financial difficulties, please do contact us and speak to one of our advisors.

There are circumstances when the Council Tax Reduction Scheme does not apply or where there would still be hardship in making Council Tax payments once all other reductions have been applied.

Council Tax hardship scheme

We have new grant funding to support economically vulnerable people and households. The Council Tax COVID-19 hardship fund will be used to provide council tax relief, alongside our existing local council tax support scheme. 

Homelessness

Anyone who requires urgent assistance can call a member of the homelessness team on 01539 733 333.

Car parks

Our car parks are open, normal charges apply.

Car parks and parking charges

Parks and leisure

Our leisure provider, GLL Better.org, have updated their information about a phased reintroduction of leisure centres and their sports, recreation and fitness facilities in our area.

We have made the decision not to permit events on our land until further notice. More information is available about how this effects event bookings.

Bereavement Services

Council-run cemeteries are open in line with Government advice. Funerals during Coronavirus are still taking place under certain restrictions.

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