Community support: Coronavirus (COVID-19)

Cumbria County Council (CCC) are leading the community response to Coronavirus (COVID-19). Coronavirus (COVID-19) Cumbria County Council situation, information and advice.

If you represent a new or existing group that wants to get involved in the response to COVID-19 email:

How to get urgent help

Cumbria County Council can provide urgent help and emergency support, including basic food and essential items, or if you are struggling to cope with your current situation for whatever reason.

Call the county council's Support Helpline on 0800 783 1966 (Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm). Our supportive staff will talk to you and suggest ways to help.

You can also email and you will receive a response within one working day.

Cumbria County Council, Ways to welfare provides further information on local support, including where to get advice on financial difficulties, and support with your mental wellbeing.

Support for families

Action for Children: South Lakeland 0-19 Child and Family Support Service offer a wide range of information, advice, signposting and support for parents, children and young people to ensure your child is healthy, safe and achieving.

Access our Parent Talk service for down to earth parenting you can trust. We’re on hand to support parents when you need us. Browse our articles on the most common parenting questions from our experts. Or talk one to one with a qualified parenting coach about anything that is worrying you. Alternatively, you can self-refer for more targeted support for you and/or your child.

Contact us on: 01539 734456 or email:

Child safeguarding

It is important that we all look out for each other during the Coronavirus (COVID-19) outbreak and with schools closed there are fewer people looking out for children. If you are concerned that a child is at risk of abuse or neglect (harm) contact:

• Cumbria Safeguarding Hub on 0333 240 1727
• NSPCC on 0808 800 5000
• 999 if a child is at immediate risk of harm

Domestic abuse

Respect Phoneline provides specialist advice and guidance about domestic abuse for perpetrators, victims, concerned friends and family and work colleagues of a perpetrator.

You can report abuse to the police by calling 101 or fill in the non-emergency crime reporting form. If you are in immediate danger always call 999.

Register as a volunteer

Vulnerable people and elderly people in your community who are social distancing or self isolating may need the support of volunteers.

Support Cumbria are looking for volunteers of all levels to support local charities and organisations in local communities.

You might have specific skills to offer or may want to help with tasks like shopping, dog walking, collecting prescriptions or other help.

Register as a volunteer or a volunteer group

Safeguarding information for volunteers provides guidance on how to spot the signs of abuse and neglect in communities and how to report any concerns that you may have.

Action for Children Open access online activities

Looking after yourself

Online (Microsoft Teams) session open to adults and young people looking at:

  • making an action plan
  • making a 'Jar of hope'
  • where to get further support

Please choose one session to attend:

3 Dec: 10am to 11am
8 Dec: 7pm to 8pm
12 Dec 11am to midday
16 Dec: 1pm to 2pm

To get the Teams link contact or call: 07545 701 232.

Let's Connect

This group is aimed at supporting parents of children with additional needs or on a pathway to possible diagnosis.

It will be lead by a practitioner with information sharing, occasional guest speakers and support for each other in a warm and friendly environment on Microsoft teams.

Sessions are open to any age group and will be held Tuesday fortnightly from 3 November 1.30pm to 2.30pm.

To get the Teams link for the session contact or call: 07725 782 198.

Heartstart and First Aid

Learn about emergency Life Support Skills with Heartstart UK and Cumbria Fire and Rescue 3 December 7pm to 8pm on Microsoft Teams.

The session will include:

  • caring for a casualty and the procedure for obtaining help
  • CPR: giving rescue breaths for babies, children and adults
  • dealing with choking, serious bleeding and helping a suspected heart attack casualty

For further details contact or call 07545 701 232.

Family Winter fun

Fun interactive seasonal games for children and families on Microsoft Teams.

As well as having fun you will have access to well-being support, budgeting top tips and signposting to additional support services.

Tuesday 22 and 29 December 11am to midday or 2pm to 3pm.

To get the Teams link contact or call 07545 701 232.

Secret Santa Christmas fund raising campaign

Action for Children: Secret Santa campaign

Keep up to date about the latest news and events including details about the online Christmas Carol concert 8 December:

Cumbria Community Foundation

Cumbria Foundation: Cumbria (COVID-19) response fund aims to support local activities that are helping communities affected by the Coronavirus (COVID-19) outbreak. Offering funding to local charitable and community organisations to support emerging challenges faced within local communities as a result of the continuing threat of Coronavirus.

Dealing with pets and dog walking

RSPCA advice on pets and Coronavirus (COVID-19) including what to do with pets if you are ill or self isolating, how to arrange for help with emergency pet care and how to walk dogs responsibly.

Farming community advice and support

Farm Safety Foundation has Coronavirus and mental wellbeing advice tailored to the farming community in general and young farmers in particular.

Royal Agricultural Benevolent Institution has practical support and advice for farmers.

YANA (You Are Not Alone) Rural Mental Health Support.