Make a compliment, comment or complaint
Complaints, comments, and compliments help us improve services. We aim to resolve complaints as quickly as possible.
Make a compliment, comment or complaint about the Council
- complete our feedback form.
- email: email@example.com
- phone: 01539 733 333
- visit: Kendal, Ulverston or Windermere receptions
- write to: Complaints, South Lakeland District Council, South Lakeland House, Lowther Street, Kendal, Cumbria LA9 4DQ.
Compliments and comments
Feedback is always welcome and helps us plan and deliver better services. Compliments will be passed to the relevant staff. Customers can make compliments or comments using the same channels as complaints.
Stage one: formal complaint dealt with by an officer, manager or assistant director
Stage two: review by an assistant director
Stage three: review by the Chief Executive
Stage four: official complaint dealt with by The Local Government Ombudsman
Dealt with by whoever is most appropriate. We will acknowledge within two working days and aim to respond fully within 10 working days. In complex cases which may require a lengthy investigation we will inform customers of a date when they can expect a response.
If the customer is not satisfied they can ask for it to be referred to an assistant director. We will acknowledge within two working days and respond fully within 10 working days.
If still unhappy they can complain to the Chief Executive by emailing: firstname.lastname@example.org or writing a letter. We will acknowledge within two working days and respond fully within 15 working days.
If a customer feels they have exhausted all channels they can contact the Local Government Ombudsman.
Make a complaint about a district councillor
If you want to make a complaint about one of our district councillors see Standards Committee.