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Make a compliment, comment or complaint

Let us know about our service

We welcome your compliments, comments and feedback. They help us improve our service to you.

Feedback form

Or contact our customer services team:

email: complaints@southlakeland.gov.uk

telephone: 01539 733 333

You can also comment or offer feedback at our Kendal, Ulverston, Windermere or Ambleside offices.

Local office contact details

Make a formal complaint

If you are telling us about a problem for the first time please give us the opportunity to help you by putting the problem right.

Report a problem

Or contact our customer services team:

email: complaints@southlakeland.gov.uk

telephone: 01539 733 333

If we still haven't been able to help you and you are dissatisfied with our service:

Make a formal complaint

Or you can write to: Complaints, South Lakeland District Council, South Lakeland House, Lowther Street, Kendal, Cumbria LA9 4DQ.

  • we will reply to your complaint within two working days and make a full response within 10 working days. If it is a really complex case that needs a long investigation we will let you know when you can expect a response
  • your complaint will be dealt with by a manager
  • if you are dissatisfied with our response you can ask for your complaint to go to an assistant director. We will reply within two working days and respond fully within 10 working days
  • if you’re still unhappy with the assistant director’s response you can complain to the Chief Executive by writing a letter or by email to complaints@southlakeland.gov.uk. We will acknowledge your complaint within two working days and respond fully within 15 working days
  • if after all these stages your complaint is still unresolved you can contact the Local Government Ombudsman

Make a complaint about a district councillor

If you want to make a complaint about one of our district councillors see Standards Committee.