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Make a compliment, comment or complaint

Complaints, comments, and compliments help us improve services.  We aim to resolve complaints as quickly as possible.

Make a compliment, comment or complaint about the Council

  • complete our feedback form.
  • email: complaints@southlakeland.gov.uk
  • phone: 01539 733 333
  • visit: Kendal, Ulverston or Windermere receptions
  • write to: Complaints, South Lakeland District Council, South Lakeland House, Lowther Street, Kendal, Cumbria LA9 4DQ.

Compliments and comments

Feedback is always welcome and helps us plan and deliver better services.  Compliments will be passed to the relevant staff.  Customers can make compliments or comments using the same channels as complaints.

Complaints

Stage one: formal complaint dealt with by an officer, manager or assistant director

Stage two: review by an assistant director

Stage three: review by the Chief Executive

Stage four: official complaint dealt with by The Local Government Ombudsman

Stage one

Dealt with by whoever is most appropriate.  We will acknowledge within two working days and aim to respond fully within 10 working days.  In complex cases which may require a lengthy investigation we will inform customers of a date when they can expect a response.

Stage two

If the customer is not satisfied they can ask for it to be referred to an assistant director.  We will acknowledge within two working days and respond fully within 10 working days.

Stage three

If still unhappy they can complain to the Chief Executive by emailing: complaints@southlakeland.gov.uk or writing a letter.  We will acknowledge within two working days and respond fully within 15 working days.

Stage four

If a customer feels they have exhausted all channels they can contact the Local Government Ombudsman.

Report a complaint

Make a complaint about a district councillor

If you want to make a complaint about one of our district councillors see Standards Committee.