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Local Government Ombudsman

If you have made a complaint to the Council, and are not satisfied with the outcome, you may wish to pursue the matter through the Ombudsman. The Local Government Ombudsman service investigates complaints about councils and other authorities.

They are appointed by Her Majesty the Queen and are completely independent of the Government, councils and the people who complain to them.

Before the Ombudsman can investigate they will expect you to have gone through the steps as detailed in make a compliment, comment or complaint.

Local Government Ombudsman

The contact details for the Ombudsman for Cumbria are:

Local Government Ombudsman
PO Box 4771
Coventry
CV4 0EH

Telephone: 0300 061 0614
Fax: 024 7682 0001
Text: ‘call back’ to 0762 480 4299

Further information on Local Government Ombudsman