Parking Penalty Charge Notices (PCN)

Last Updated: 16 September 2022

We operate decriminalised parking in accordance with the Traffic Management Act 2004 (as amended). Civil Enforcement Officers are directly employed by us to patrol off-street car parks and to issue Penalty Charge Notices (PCNs) if vehicles are parked in contravention of the regulations.

Cumbria County Council regulates on-street parking and the police have powers to enforce all areas for obstruction and are also responsible for trunk roads.

The registered keeper, not the driver, is responsible for the parking penalty under 'keeper liability'. There are a number of different ways to pay a PCN but if you feel you have been issued a PCN unfairly you can challenge the penalty. Once payment is made for a penalty the case is closed.

Pay a PCN
Challenge a PCN

Pay a PCN

Pay a PCN online by debit and credit card

Pay a parking PCN online

Pay a PCN by phone with a debit or credit card

Please call our 24 hour service on 01539 263 460.

Pay a PCN by cheque or postal order

Cheques and postal orders are payable to South Lakeland District Council and should be sent to:

SLDC Cashiers
South Lakeland House
Lowther Street

Allow two working days for 1st class post and five for 2nd class.

Please write the penalty number, your vehicle registration number and address on the back.

Pay a PCN in person with a debit or credit card

Penalties can be paid at South Lakeland House reception in Kendal.

We do not accept cash payments. Do not send cash in the post.

PCN charges

The Traffic Management Act 2004 sets out higher and lower level parking contraventions.

Charges for each level
Level of parking contravention Full value Discounted rate*
Higher £70 £35
Lower £50 £25

*discount only applies if payment of the charge is made within 14 days from the date of service of the Penalty Charge Notice.

If you challenge the penalty, we may offer the discounted rate for an extended period of time and this will be stated on your letter.

Please do not pay the penalty before challenging.

If you are unsure of the charge, contact Parking Services, details below.

The Penalty Charge Notice number begins with two letters (SC) and the rest are all numbers.

There are different penalties, depending on the seriousness of the contravention:

Penalties for each contravention
Code Contravention Diff level Charge
81 Parked in a restricted area in a car park Higher £70
82 Parked after the expiry of paid time Lower £50
83 Parked in a car park without clearly displaying a valid pay and display ticket Lower £50
85 Parked in a permit bay without clearly displaying a valid permit Higher £70
86 Not parked correctly within the markings of a bay or space Lower £50
87 Parked in a designated disabled person's parking place without displaying a valid disabled person's badge in the prescribed manner Higher £70
91 Parked in a car park or area not designated for that class of vehicle Higher £70
93 Parked in a car park when closed Lower £50
94 Parked in a pay and display car park without clearly displaying two valid pay and display tickets when required Lower £50

Challenge a PCN

There are three opportunities to challenge a Penalty Charge Notice (PCN).

Each challenge is considered on the individual circumstances.

Paying a PCN means the case will be closed and the appeals process will end.

Although we understand you may be upset or annoyed at receiving a penalty, we can only cancel a penalty when it is reasonable or justifiable to do so.

Guidance policy for the enforcement and cancellation of Penalty Charge Notices (PDF 245KB / 21 pages)

Privacy Notice for enforcement and administration of Penalty Charge Notices

For an independent view of appealing a parking penalty go to PATROL: Parking and Traffic Regulation outside London.

Stage 1

You can challenge the PCN in writing, and must provide your name, postal address and the PCN number beginning SC. You can do this by:

Challenge a PCN online

Alternatively, you can:

  • write to the address below
  • complete a form at South Lakeland House

Please state your case clearly and simply. If you send us supporting evidence such as a pay-and-display ticket, you should send us a copy and not the original.

You should write within 14 days of being given a penalty. If you don't you will be liable for the full charge.

The case is put on hold while we consider your challenge. We aim to reply within five working days.

If your challenge is successful, we will cancel the penalty and write to let you know.

If it is unsuccessful we will write to you and give you 14 days to pay the reduced charge and let you know about how to appeal further.

Stage 2

If the case remains unpaid, we will request keeper details from DVLA for the purpose of enforcing the penalty, as set out in the Traffic Management Act 2004. We will send the registered keeper a Notice to Owner (NtO) document about 28 days after issue of the penalty. This is a final chance to appeal to us.

If the appeal is successful, we will cancel the penalty and write to confirm this.

If the appeal is unsuccessful we will send a Notice of Rejection containing details of how the case can be taken to the Traffic Penalty Tribunal, which is the final stage of appeal.

Stage 3

You can only take your case to the Traffic Penalty Tribunal if you have appealed to us on the Notice to Owner form and have received a Notice of Rejection of Representations.

Traffic Penalty Tribunal is completely independent from us and trained lawyers will decide on your case. You can choose a personal, telephone or written hearing.

All stages of appeal have ended and the case remains unpaid

About 28 days after the NtO has been sent, a Charge Certificate is issued, which increases the charge by 50%. There is no further right of appeal at this stage.

We will register the charge as a debt at the Traffic Enforcement Centre (TEC), and a registration fee of £8 is added.

A warrant of control, as authorised by TEC, will then be passed on to one of the Council's approved enforcement agencies. Statutory charges will be added, a compliance notice fee of £75 (and eventually an enforcement fee of £235 if the charge is not paid). Statutory charges were established in the Taking Control of Goods (Fees) Regulations 2014.

Once the enforcement agency has the warrant, any queries about the charges should be made directly with the agency and not the Council.

Contact details for the Enforcement Agencies:

Jacobs: 0151 650 4800
Newlyn: 0160 462 0400

Government advice about enforcement