Challenge a Penalty Charge Notice (PCN)
There are three opportunities to challenge a Penalty Charge Notice (PCN). There is a process with clear timescales for appealing a Penalty Charge Notice (PDF/139KB/1 page)
Each challenge is considered on the individual circumstances.
Paying a PCN means the case will be closed and the appeals process will end.
Although we understand you may be upset or annoyed at receiving a penalty, we can only cancel a penalty when it is reasonable or justifiable to do so.
For an independent view of appealing a parking penalty go to PATROL: Parking and Traffic Regulation outside London.
You can challenge the PCN in writing, and must provide your name, postal address and the PCN number beginning SC. You can do this by:
- challenging a PCN online (opens in a new window)
- emailing: email@example.com
- writing to the address below
- completing a form at South Lakeland House
Please state your case clearly and simply. If you send us supporting evidence such as a pay-and-display ticket, you should send us a copy and not the original.
You should write within 14 days of being given a penalty. If you don't you will be liable for the full charge.
The case is put on hold while we consider your challenge. We aim to reply within five working days.
If your challenge is successful, we will cancel the penalty and write to let you know.
If it is unsuccessful we will write to you and give you 14 days to pay the reduced charge and let you know about how to appeal further.
If the case remains unpaid, we will send the registered keeper a Notice to Owner (NtO) document about 28 days after issue of the penalty. This is a final chance to appeal to us.
If the appeal is successful, we will cancel the penalty and write to confirm this.
If the appeal is unsuccessful we will send a Notice of Rejection and an appeal form so the case can be taken to the Traffic Penalty Tribunal, which is the final stage of appeal.
You can only appeal to the Traffic Penalty Tribunal if you have appealed to us on the Notice to Owner form and have received a Notice of Rejection of Representations.
The Tribunal is completely independent from us and trained lawyers will decide on your case. You can choose a personal, telephone or written hearing.
For more information about appealing, please see Traffic Penalty Tribunal (TPT).
What happens once all the stages of appeal have ended and the case remains unpaid?
About 28 days after the NtO has been sent, a Charge Certificate is issued, which increases the charge by 50%. There is no further right of appeal at this stage.
We will register the charge as a debt at the Traffic Enforcement Centre, and a registration fee of £8 is added.
It will be passed on to certificated bailiffs who will add on statutory charges, which are a compliance notice fee of £75 and enforcement fee of £235.