Pay for parking by phone

Last Updated: 7 May 2021

Motorists can now pay for their parking by phone using a credit or debit card, please check the list below for eligible car parks.

Parking sessions can be extended by phone and motorists can opt to get text reminders before their parking expires.

If motorists have paid by phone, pay and display tickets won't need to be displayed in vehicles. The Civil Enforcement Officers (CEOs) will be able to check registration numbers on their handheld devices.

Register to pay by phone

You can do this by:

• registering online to pay for parking by phone
• calling 03304 007 275 and follow the instructions. There will be a brief registration process, so a preferred credit or debit card and at least one vehicle registration will be needed. You can pay for the first parking session when you call
• texting 'info' to 65565 and follow the instructions

The next time you want to pay for your parking by phone

1. Call 0330 4007 275 or text 'info' to 65565.
2. Enter the car park location number (signed in the car park or listed below).
3. Enter the duration you wish to park for.

When you phone to pay, it is important that you listen to the whole message and press 1 to confirm when prompted.

If you end the call before this part of the message and do not press 1, your transaction will not be processed. This means that your car registration number will not appear as having paid on the CEOs' handheld devices.

Extend your parking session

You can extend your parking period remotely. Just call 0330 4007 275, or text 65565 if you have paid by text message, and follow the instructions.

Car parks where you can pay by phone

Pay by phone service costs

A service charge of 20p will be added to your normal parking fee for parking of more than £2. For less than £2 the fee is 10p.

Text reminders to tell you that your parking time is due to expire cost 10p each. A receipt for your parking can be sent to you by either text or e-mail. There is a charge of 10p for the text message receipt, but the e-mail receipt is free of charge.

Your parking costs will appear on your monthly credit or debit card statement.

You can view and print off all your parking transactions at your online account at Pay-by-Phone.

Pay by phone customer service enquiries

Pay by phone support