Council urges continued use of online and phone

11 June 2020

The doors of South Lakeland District Council’s (SLDC’s) main offices in Kendal will reopen on Monday, but only for specific pre-arranged or emergency enquiries.

The council is still urging people wishing to speak to its officers or report issues to use the website or phone instead of attending South Lakeland House in person.

An SLDC spokesperson explained: “In line with government guidance, the majority of our staff are still working remotely, so if you are considering calling into our offices from next week the likelihood is that the person you will end up speaking to will be over the phone anyway.

“The offices are reopening primarily for emergency homelessness enquiries or pre-arranged licensing appointments, which will be conducted observing social distancing rules.

“Most other services, including council tax, benefits and planning enquiries, will not be offered face-to-face at this time, so we would strongly encourage people to continue to use our responsive online or telephone channels instead of coming into the building.

“Like most businesses we will be starting to reopen our physical buildings from next week, but this will still be in a limited and carefully managed way to ensure that our customers and staff are kept safe.

“Anyone who does visit South Lakeland House from next week will see screens have been installed in the reception area, along with floor markings for socially-distanced queuing and hand sanitiser units.’’

SLDC closed the reception areas of all its offices in line with government guidance when lockdown restrictions were introduced at the end of March.

South Lakeland House will be open from Monday, 15 June 2020, initially with reduced opening hours of 10am to 2pm.

Residents can access a range of online information and submit service requests on the SLDC website.

Alternatively, contact an SLDC Customer Services Advisor on 01539 733333.