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Tenant information and advice

Landlords of private rented properties have to carry out repairs within reasonable timescales, depending on the seriousness of the problem.

If repairs are needed in the place where you are living:

  • report the problem to your landlord or letting agent, no matter how small, and give the landlord the opportunity to fix the problem
  • follow it up in writing, with a date and keep a copy

Larger landlords, especially registered social landlords, are likely to have a formal complaints procedure. You should have exhausted this procedure before contacting us.

If your landlord continues to ignore you or takes too long then you can contact our Housing Standards team on 01539 733 333. 

Guidance notes for tenants on the enforcement of housing standards (PDF/146KB/2 pages)

All private landlords must ensure that:

  • at least one smoke alarm is installed on each floor of the property
  • a carbon monoxide detector is installed in every room which contains a solid fuel burning appliance

To report landlords who are not complying with the legislation, email:

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