Test and Trace Support Payment

The Government has placed a new duty on individuals to self-isolate if someone tests positive or is identified as a contact by NHS Test and Trace. To support those on low incomes who cannot work during their self-isolation period, a Test and Trace Support Payment of a £500 lump sum payment has been introduced.

To apply you will need to:

  • show that your household is on a low income. We will look at whether your level of household income for the period of self-isolation would normally be eligible for state benefits
  • show you have basic living costs that you cannot meet like rent, food or fuel and don't have savings or other income to meet these costs

Who is eligible

In order to be eligible for the Test and Trace Support Payment you must:

  • have been asked to self-isolate by NHS Test and Trace either because you have tested positive for coronavirus (COVID-19) or have recently been in close contact with someone who has tested positive
  • be employed or self-employed
  • be unable to work from home and will lose income as a result
  • be currently receiving Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit

If you are not receiving one of the qualifying benefits but are on a low income and self-isolation will cause you hardship, or you do not currently have Recourse to Public Funds, you may still be entitled under a special discretionary scheme.

To be considered for the discretionary scheme, you need to make an application to us in the prescribed form and provide all the evidence and verification required.

You must meet all of the eligibility criteria:

  • you live in our district
  • you have been told to stay at home and self-isolate by NHS Test and Trace, either because they have tested positive for coronavirus or have recently been in close contact with someone who has tested positive
  • you are employed or self-employed
  • you are unable to work from home and will lose income as a result
  • are NOT currently receiving any of the following benefits:
    • Universal Credit
    • Working Tax Credit
    • income-based Employment and Support Allowance
    • income-based Jobseeker’s Allowance
    • Income Support
    • Housing Benefit
    • Pension Credit;
  • you must be responsible for rent or mortgage payments (evidence of rental or mortgage payments must be provided)
  • you must have less than £3k total capital
  • you must ordinarily earn more than £209.28 GROSS per week (24 hours at minimum wage); and for the period of self-isolation net earnings must be less than £95.85 per week

Who is not eligible

You will not be eligible for this scheme if you:

  • are quarantining after travelling abroad (unless you test positive during the 14-day quarantine period)
  • continue to receive full wages while you self-isolate
  • can work from home during a period of self-isolation
  • are no longer required to self-isolate. eg your period of self-isolation ended before the scheme was launched on 28th September 2020
  • have not received a notification from NHS Test and Trace telling you to self-isolate

Apply for a Test and Trace Support Payment

Applications for the support payment must be made within 28 days of the end of your self isolation period.

The scheme will run until 31 March 2021. Test and Trace Support Payments are subject to income tax.

If you need help completing the form please call Customer Services, details listed below.