Large household items: Collection

Bulky waste collections were re-introduced in a limited form from Monday 1 June after the service was suspended in March to limit the spread of Coronavirus (COVID-19).

Right2Work (R2W) who we partner with to provide this service will be implementing the following temporary changes:

  • collections will only be possible from outside the house
  • items collected from outside the house must be kept under cover and dry
  • R2W operatives will not be able to enter properties. This is to reduce the risk to the R2W staff and also to householders
  • collections will be made from Monday to Friday. Due to access restrictions at Kendal Fell waste transfer station there won't be an option for evening or Saturday collections
  • collections cannot be made from a property where somebody has been in isolation during the previous two weeks
  • cancellations are accepted up to 24 hours after the booking has been made after this point we will not be able to issue a refund

Book a collection

You can book the collection of a large household item by calling us on 01539 733 333

  • collections are made by right2work. They will ask for more information about the goods to be collected and arrange to collect them
  • you can opt to receive a text message, so you know when the collectors are on their way
  • the collectors will provide proof of identification. If you have any doubt about the identification of the collectors please call us
  • you should not allow any persons to enter your home or collect your items unless you are sure of their identity
  • payment is required when you make your request. Payment can be made by credit card, debit card, cheque or postal order
  • collectors are only able to accept items that have been booked and paid for. They will not be able to accept any other donations
  • We will collect from outside the property. The items must be dry.

See what large household items we will collect


A single collection, of up to three items, costs £31. Extra items cost £8.00 per item, up to a maximum of ten items. For example: 

  • a mattress would count as one item and cost £31
  • a mattress, a bed and a sofa would count as three items, and still cost £31
  • a mattress, a bed, a chair and a sofa would count as four items and cost £39
  • ten items would be £87

The fee paid for collection is passed, in full, to right2work and covers the cost of collection and the work to recycle, re-use or dispose of the items collected.

What happens to your item

Around two-thirds of the waste that is collected is re-used or recycled.

right2work have opened 'The Furniture Warehouse' at Mintsfeet Road in Kendal where you can buy refurbished furniture.

Other ways to reuse and recycle 

  • Freecycle groups match people who have things they want to get rid of with people who can use them
  • Freegle promotes keeping usable items out of landfill 
  • The Furniture ReUse Network promotes the reuse of essential household furniture and electrical appliances to help people in need
  • There are four Household Waste Recycling Centres in South Lakeland, owned by Cumbria County Council, for the disposal of waste that won't fit into a wheelie bin. There is no charge for householders to use them. South Lakeland's Household Waste Recycling Centres

Disposing of waste within the law 

You must make sure that your large household waste is collected by a licensed waste carrier. Licensed waste carriers are registered with the Environment Agency. You can check if a company is listed by contacting the Environment Agency on 03708 506 506.

Find a registered waste carrier

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