Recycling, garden and general waste bins
You can help us make sure we deal with your household waste as quickly and effectively as possible, by checking:
- green bin collections, Coronavirus COVID-19
- what to do on bin collection day
- what to do if you think your collection has been missed
- how to request extra bins, recycling bags or boxes
- tips on using your bins and boxes
- tips on how to reduce your household waste
- how to get help with your bins, our assisted collection service
- our policy on collecting waste from charities and community organisations
- what to do with unwanted bins or boxes
Last updated 27 July 2020
After suspending our green bin collections because of our response to Coronavirus COVID-19 we are now making limited green bin, garden waste collections.
The situation is reviewed week by week with the aim of getting back to fortnightly collections as soon as possible. We are trialing measures to keep the crews safe at work and ensure the continued uninterrupted operation of the service.
- check your collection calendar and leave your green bin out on your next scheduled collection day
- our crews will begin emptying green bins on the round on your scheduled collection day
- if your bin has not been emptied by the end of the scheduled collection day please take your bin back in and put it out again on the next scheduled green bin collection day shown on the collection calendar. Crews will return to continue the rest of the round
- we will not empty bins that are too heavy for the lifting gear on the wagons
- we will not be taking any bagged green waste left at the side of the green bin. This is to ensure that the wagons don’t fill up with extra side waste, so there’s enough capacity to be able to offer everyone a collection.Any bagged waste will be left and the householder should put it in the emptied bin for the next collection
Collections are from 7am to 3pm.
- please make sure we can get to your bins safely
- have bins or boxes ready for collection by 7am
- only put your bins and boxes out the evening before collection
- collections are usually made at the boundary of your property. If you live at the end of a long private drive or lane please leave your bin near the highway please make sure your bins are not causing an obstruction
- collect your bins or boxes as soon as possible after emptying
Our crews could collect your bins up until 3pm on collection day. If your bin still hasn't been collected after 3pm you can report a missed collection. We aim to collect a missed bin within two working days of receiving your report.
Please note we are not currently responding to reports of missed green bin collections.
We will not return for grey bins or waste bags that are not left for collection. If you do not present your waste or recycling you can:
Where we have been unable to collect due to obstructions, like parked cars or road closures, we will try again later.
If you have any questions please contact us.
If you live in a residential property and your bin, bags and boxes are lost or damaged you can order a replacement.
- wrap your waste to keep your grey bin clean
- we will also collect one standard bin bag of waste with a wheelie bin
- we will not collect bins that are overloaded by weight or volume
- squash plastic bottles and flatten cardboard to reduce the space taken in your bins
- rinse plastics, bottles and cans
- use your bins, bags and boxes only for the items we will collect. We can't empty bins that have the wrong things in them. Find out what goes in your bins, bags and boxes
- remember additional space will be required around the bin or box for opening and to allow them to be removed
- in windy weather please ensure your bags and boxes are weighted or secured
- the bins and boxes are the property of South Lakeland District Council. You may personalise them for your property, provided it remains clear which waste or recycling materials they contain
- when residents move home they must leave all containers at the new property ready for the new occupant to use
- residents are responsible for the storage, safe keeping and cleaning of the containers
If you have larger amounts of waste that cannot be recycled you may be able to reduce your waste in other ways.
Love Food Hate Waste offer advice on how to cut down on food waste and reduce your food bill.
You could also order a food waste digester at a discounted price to reduce food waste.
If you need extra recycling boxes or bags we can provide those for you. If you are recycling as much as possible and have six or more people in the house you may apply for a larger waste bin.
Please use the application form and provide the reasons for your request.
The entitlement to a larger bin is reviewed on an annual basis, and if circumstances change the extra capacity may be withdrawn.
When making a request please provide any information that may help us to help you reduce and manage your waste.
If you can't take your bins or boxes to the collection point due to ill health, infirmity or disability you can request an assisted collection service:
- the service is not available if there are any adults over the age of 18 at the address that can put the bins out
- each application is considered on its merits and collections are subject to a bi-annual review
- if there is a change in circumstances you must inform us as soon as possible
Age UK offer help and advice for anyone aged 50 or above, or their carers, telephone 030 300 30003.
Places of worship will be provided with the same service as households. There is no collection charge.
All other charities are classed as trade waste.