What we will replace
If you live in a residential property and your bin, bags and boxes are lost or damaged you can request a replacement.
This includes:
- grey bin (standard 240 litres size one per household)
- green bin (maximum of two green bins per property)
- blue box (request extra or replacement 44 litre recycling boxes. We collect paper, card and glass in the recycling boxes (you can request one box for each material)
- blue bag (we collect cans and plastic in the blue bag, you can request additional bags if required)
- box lid
- blue bag
- black bag (only for properties on the black bag collection list)
How to request a new bin, box and bag
When you make a request, you will be asked if you want us to take away your old container. You must make sure it is accessible for our staff to collect.
It may take up to 3 weeks for your new bin to be delivered.
We are experiencing a high demand of requests which means there will be a delay in supplying the boxes. In the meantime, you may present your recycling in similar boxes of your own. Please separate the items and make sure we can see what is inside.
Large grey bins
If you have six or more people living in your house you may request a large grey bin.
Before you start the form you must be sure that you are not putting the following items in your grey bin:
- paper
- card
- glass
- cans
- plastic bottles, tubs, pots and trays
If you require the large bin for medical waste
You can request a clinical waste collection
If you have larger amounts of green garden waste
If you have lots of garden waste, you could consider getting a compost bin. For more information on composting, read our Recycle for Cumbria website.
You can also take green waste to your local Household Waste Recycling Centre.
Find your local Household Waste Recycling Centre
If you're moving to a new address in the South Lakeland area
If you are moving to an address in the South Lakeland area, you can apply for a new bin by contacting Customer Services.
Customer Services
Email: customer.services3@westmorlandandfurness.gov.uk
If you are able to collect the replacement yourself
You can collect boxes and bags from specific locations.
Bowness on Windermere
Lake Wardens Office in Ferry Nab
Bowness on Windermere
LA23 3JH
Open between 9.30am and 5pm.
Kendal
Westmorland Shopping Centre
Stricklandgate
Kendal
LA9 4LR
Open Monday to Saturday between 7am and 7pm and between 9:30am and 5:30pm on Sundays and Bank Holidays
Grange-over-Sands
Victoria Hall
Grange-over-Sands
LA11 6DX
Victoria Hall is open Tuesday, Wednesday and Thursday between 10am and 2pm. They are also open on Monday and Friday for pre-booked appointments only.
Broughton-in-Furness - bags only
The Victory Hall
Station Road
Broughton-in-Furness
LA20 6HN
Open Thursday to Saturday between 10am and 2pm.
Ulverston - bags only
Finsthwaite Village Hall
Lowside
Finsthwaite
Ulverston
LA12 8BP
If you only require boxes or bags
You can collect them from our reception area in Kendal Town Hall, 9.30am to 4pm Monday to Friday.
Kendal Town Hall
9a Lowther Street
Kendal
LA9 4DA
Our recycling vehicles normally carry a stock of recycling boxes, lids and recycling bags. The crew will be happy to provide replacement or additional items on request.