Pay-by-Phone

Motorists can now pay for their parking by phone using a credit or debit card (it is still possible to pay with coins as well).  Please check the list below for eligible car parks.

When motorists arrive at the car park, stickers on the machine will direct them to ring telephone number 03304007275.  There will be a brief registration process, so a preferred credit or debit card and at least one vehicle registration will be needed.

Parking sessions can be extended by phone and motorists can opt to get text reminders before their parking expires.

If motorists have paid-by-phone, pay-and-display tickets won't need to be displayed in vehicles.  The Civil Enforcement Officers (CEOs) will be able to check registration numbers on their handheld devices.

To register to pay-by-phone

Call 03304007275 and follow the instructions.  You can pay for the first parking session when you call.  Alternatively, you can pay by text message.  Simply text 'info' to 65565 and follow the instructions.

You can also register online on the Verrus website.

The next time you want to pay-by-phone

1       Call 03304007275 or text 'info' to 65565
2       Enter the car park location number (signed in the car park or listed below)
3       Enter the duration you wish to park for

How must does it cost to use?

A service charge of 20p will be added to your normal parking fee for parking of more than £2.  For less than £2 the fee is 10p.

Text reminders to tell you that your parking time is due to expire cost 10p each.  A receipt for your parking can be sent to you by either text or e-mail.  There is a charge of 10p for the text message receipt, but the e-mail receipt is free of charge.
Your parking costs will appear on your monthly credit/debit card statement.

You can view and print off all your parking transactions at your online account on the Verrus website.

How will Civil Enforcement Officers (CEOs) know I have paid to park?

CEOs use handheld devices that allow them to access the Verrus system and view the vehicle registration numbers of all motorists that have paid-by-phone at the car park location.

When you phone to pay, it is important that you listen to the whole message and press 1 to confirm when prompted.  if you end the call before this part of the message and do not press 1, your transacton will not be processed.  This means that your car registraton number will not appear as having paid on the CEOs' handheld devices.

Extending your parking session

You can extend your parking period remotely.  Just call 03304007275 or text 65565 if you have paid by text message, and follow the instructions.