You need to enable javascript for this functionality

 

Using Your Bins and BoxesKerbside Collections

 

Use the bins and boxes safely

  • Follow the user guide printed on the side of the recycling box.
  • Bins and boxes should be moved using both hands.

Present your bins, bags or boxes at the kerbside by 7am.

  • The collecton point is normally at the bounday of your property in view of the road, although it may be at another agreed location.
  • Ensure they are not causing an obstruction.

If you have a query about your collection point please telephone our Customer Contact Centre on 0845 050 4434 or use our online form to request assistance.

If you wish to report that your waste collection has been missed please telephone our Customer Contact Centre on 0845 050 4434 or use our online form to report it.

We will sort your glass, cans and paper at the kerbside.

  • Please rinse bottles and cans before putting them in the blue box.
  • Please do not put bottles inside cans.
  • Please do not use the green bin or recycling boxes for materials not included in our guidelines this may result in the bin or box not being emptied.
  • After collection the lid will be left in the box to show it has been emptied.

Remember to retrieve your bins and boxes after emptying.

  • Bins and boxes can be cleaned using warm, soapy water.
  • Wrapping your waste can help keep your grey bin clean.
  • We will not return for grey bins or waste bags that were not presented for collection.

Which container to use.

Blue box for paper Newspapers, magazines, junk mil, leaflets, greetings cards, white office paper, brochures, soft-back catalogues, telephone directories, envelopes and wrapping paper.
Blue box for glass and cans Glass bottles and jars, steel and aluminium cans, food cans, drink cans, pet food cans, clean aluminium foil.
Green bin for green garden waste Grass clippings, weeds, shrub prunings, flowers, plants, fallen leaves, branches up to finger width, small Christmas trees.
Grey bin for landfill waste Drink cartons, food waste, light bulbs, jar and bottle tops, dog or cat litter, nappies and other waste that cannot be recycled.

 

Assisted Collections

We provide assisted collections to help householders needing help with their waste.

Please  telephone our Customer Contact Centre on 0845 050 4434 to talk about this service or or use our online form to contact us for help and advice.

Unwanted Bins or Boxes

If you would like to report unwanted bins or boxes for removal please telephone our Customer Contact Centre on 0845 050 4434 or use our online form to request removal.

Page Last Updated: 12 February 2013