Collection of Large Household Items

Our Collection Service

Collections of large household items such as electrical goods and furniture collections are made from inside the home and by appointment.

How the service operates

To request a collection telephone our Customer Contact Centre on 0845 050 4434.

There is a charge for collection, depending on the number of items you wish to have collected. A single collection of up to three items costs £25. Extra items cost £8.00 per item. There is a maximum of ten items per collection.

More information about charges for the collection of large household items

Payment is required when you make your request. Payment can be made by credit card, debit card, cheque or postal order.

Following your request you will receive a call from right2work. They will ask for more information about the goods you wish to have collected, and arrange an appointment with you to collect the items.

Collections will be made between 8am and 4pm from Tuesday to Saturday, with evening collections until 8pm each Thursday.

You will also be offered the opportunity to receive a text message prior to collection letting you know that the collectors are on their way.

Collections will be possible from inside the home, or if you wish from a location outside the property.

The collectors will provide proof of identification. If you have any doubt about the identification of the collectors please telephone our Customer Contact Centre on 0845 050 4434. You should not allow any persons to enter your home or collect your items unless you are sure of their identity.

Collectors are only able to accept items that have been booked and paid for. They will not be able to accept any other donations.

right2work provide employment and training opportunities for disabled and disadvantaged people in South Lakeland. Wherever possible the items collected will be refurbished for re-use. Items will only be sent to landfill as a last resort.

Later this year right2work will be opening a retail outlet at Dockray Hall in Kendal where you will be able to buy items that have been re-furbished.

More information about right2work.

If you require further information regarding the services above please telephone 0845 050 4434, alternatively you can request the service online using the Feedback and Report It link on the right.

Household Waste Recycling Centres

There are four Household Waste Recycling Centres in South Lakeland, which are owned by Cumbria County Council. These can be used for the disposal of waste that will not fit into a wheelie bin. There is no charge for householders wishing to use these centres.

Find out more about the Household Waste Recycling Centres

Freecycle and Freegle

These are voluntary organisations with local groups that promote the re-use and recycling of unwanted goods. Using Freecycle or Freegle could give your unwanted items a new home. 

Visit the Freecycle website

Visit the Freegle website

Furniture Re-use Network

Many items of furniture that are discarded are still in good condition or could be re-furbished.

Visit the Furniture Re-Use Network for more information.

Disposing of Waste Within the Law

You must make sure that your waste is collected by a licensed waste carrier. Licensed waste carriers are registered with the Environment Agency. You can check if a company is listed by contacting the Environment Agency on 08708 506506, or online using their website.