Customer Feedback
Complaint and Feedback Statistics
The information we gather from complaints and
customer feedback is analysed and used by managers to improve the
services we provide.
Complaint information is reported to our
Standards Committee and the last two reports for 2010 and 2011 have
been published.
Older reports can be found on the agenda items
for previous Standards Committee meetings.
We regular ask our customers for feedback
about the service they have received. We collect this information
by sending out questionnaires and by using Kiosk units located in
the reception areas of our Kendal and Ulverston offices.
The surveys also collect information about
equality and diversity. The data from these surveys is used to
improve our services and to monitor equality and diversity.
Report
on Complaints April to December 2010
Report
on Complaints Jan to Aug 2011
Customer
Satisfaction results