Accommodation Complaints

We hope you will have no cause for complaint but if a problem arises, we advise you to discuss it straight away with the management at your accommodation so that the situation can be rectified without delay. It is often very difficult to deal effectively with a complaint if it is reported at a later date. In the case of a serious complaint, professional advice should be sought.  If the property belongs to a Quality Assurance Scheme (Visit Britain, the AA or Quailty Cumbria), please contact the relevant body - see contact details below.

 

Visit Britain Quality in Tourism
Security House, Alexandra Way
Ashchurch
Tewkesbury
Gloucestershire
GL20 8NB
Tel: 0845 300 6996
Email: qualityintourism@gslglobal.com
Web: http://www.qualityintourism.com

 

Quality Cumbria
Cumbria Tourism
Quality Assurance Executive
Windermere Road
Staveley
Kendal
Cumbria
LA8 9PL
Tel: 01539 825069
Email: info@qualitycumbria.org

 

If your complaint relates to Food Hygiene, Health and Safety please contact South Lakeland District Council's Food and Safety Group by phoning 0845 050 4434 or emailing foodandsafety@southlakeland.gov.uk

 

If your complaint relates to Fire Regulations, please contact the Local Fire Authority on 01539 722627.

 

If your complaint relates to misleading information (for example advertisements, brochures, photographs, descriptions), please contact Consumer Direct  by phoning 08454 040506 or visit www.consumerdirect.gov.uk (email complaints can be sent via their website).